Cruise Policy

Notes:
• Cruise itinerary and schedule are subject to change due to weather, tide levels and operating conditions. Swimming, kayaking or snorkeling excursions may be canceled due to poor weather.
• Meals on board are fusion: Vietnamese, seafood.... Guests should advise any special food allergies or dietary requirements.
• Advance registration is required with full name, date of birth, nationality, gender, passport number for all passengers.
• The surcharge 20% of total booking cost is applied on Tet's holiday (30th, 01st, 02nd of January, Lunar Carlenda)
• The Wifi signal is not strong all the time due to the bay surrounded by islands
• The beverage is higher than inland because of the storage, service fee and tax

The surcharge 20% of total booking cost is applied on Tet's holiday (30th, 01st, 02nd of January, Lunar Carlenda) => The surcharge 20% of total booking cost is applied on Tet's holiday (30th, 01st, 02nd of January, in Lunar Calendar)

Children Policy:
•  Child under 4 free of charge (only one child).
•  Children aged from 4 to 6: 50 % charge of adult price and share room with parents
•  Children aged from 7 to 11: 75% charge of adult price and share room with parents
•  Children from 12 years old will be charged as the same as adults
•  Maximum occupancy is 02 adults and 02 children under 12 years old per room.
•  Or maximum 3 adults per room, extra charge is applied as per contract including extra bed.
•  Baby cot for infant is free of charge

Cancellation Policy
All cancellations must be made in writing via email. If you cancel your reservation more than 45 days before the check-in date, you will not be charged a cancellation fee.
- 30-45 days before arrival: 10% charge
- 15-29 days before arrival: 30% charge
- 7-14 days before arrival: 50% charge
- Within 7 days before arrival: 100% charge
 
In case of bad weather on the departure date or in case of force majeure circumstances such as COVID-19, our cruise will be canceled by the Government, 100% of the payment will be refunded.
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